Managed Services
BMIC & MIB Managed Infrastructure
Comprehensive infrastructure management combining technical support, proactive monitoring, and lifecycle documentation. Services designed for operations that require uptime and professional standards.
BMIC Services
Break-fix, Moves, Installs, Changes
Hands-on technical support focused on network uptime and operational continuity. BMIC services handle day-to-day infrastructure needs, equipment changes, and troubleshooting.
What's Included
- Network troubleshooting and resolution
- Equipment moves, adds, and changes
- Administrative support and coordination
- Emergency response for critical issues
- Summer or seasonal refresh projects
- Vendor coordination and management
MIB Services
Monitoring, Inspections, Books
Proactive monitoring, preventive maintenance, and lifecycle documentation. MIB services ensure infrastructure health, compliance, and long-term operational efficiency.
What's Included
- Network monitoring and alerting
- Quarterly infrastructure inspections
- Warranty and lifecycle tracking
- Documentation maintenance
- Preventive maintenance scheduling
- Budget planning for refresh cycles
Service Tiers
Flexible service levels designed to match operational requirements and budget constraints.
Foundation Monitoring
Starting tier
Essential monitoring and documentation for infrastructure lifecycle management.
- Network monitoring and alerting
- Quarterly infrastructure inspections
- Warranty tracking and coordination
- Annual documentation updates
- Lifecycle planning guidance
- Business hours email support
Managed Infrastructure
Mid-tier
Comprehensive support combining monitoring, documentation, and hands-on technical services.
- All Foundation Monitoring features
- BMIC support (moves/adds/changes)
- Monthly infrastructure reviews
- Priority response times
- Patch management coordination
- Phone and email support
Managed + Security
Enterprise
Complete managed infrastructure with enhanced security operations and compliance support.
- All Managed Infrastructure features
- Security operations support
- Compliance documentation assistance
- Advanced monitoring and analytics
- Emergency response SLA
- 24/7 critical issue escalation
Service Level Agreements
Response Time Commitments
1-hour response for complete network outages or critical infrastructure failures affecting operations.
4-hour response for significant issues affecting multiple users or key business functions.
Next business day response for routine issues, moves, adds, and changes.
Scheduled projects, infrastructure improvements, and preventive maintenance coordinated in advance.
Note: Specific SLA terms, response times, and escalation procedures are defined in individual service agreements. Contact our team to discuss requirements for your environment.
Proactive Infrastructure Management
Combine monitoring, documentation, and hands-on support for comprehensive infrastructure lifecycle management.